Bring Every Order Into One Workflow
Unify all of your orders placed across any channels (web, mobile, kiosk, POS, call center, etc.) with the support of a centralized, omni-channel system for order management.
Workflow Management
Stay on top of every order and reservation with a real-time, centralized workflow view—automatically routed to printers, KDS, packing, or any other monitors. Proactively handle delays, complaints, rushes, and cancellations before they impact service.
Real-time Workflow Visibility
Monitor all on-hold or delayed orders as they happen and take action before they become bigger issues. View activity across every store to keep service fast and under control—even during peak hours.
Flexible Order Routing
Decide exactly how orders are printed or displayed on screen based on the terminal or station. Manage routing centrally so every team receives the right information, right when they need it.
Gain More Control with Smart Filtering
Orders are automatically placed on hold when they don’t meet the predefined criteria, making it easier for your team to spot unusual transactions and reduce the risk of fraud.
Keep Every Station in Sync with Orders Monitor
Use the Orders Monitor as a Kitchen Display System (KDS) or any other in-store order view, available on desktop, iOS, or Android devices.
Keep production and service running smoothly with features like load balancing, smart item grouping, single or multiple bumping, rush and real-time orders, audio alerts, configurable layouts, and real-time performance reporting.
Keep production and service running smoothly with features like load balancing, smart item grouping, single or multiple bumping, rush and real-time orders, audio alerts, configurable layouts, and real-time performance reporting.
Run Smoother Shifts with Store Monitor
Provide store teams fast access to the information and actions they need to keep daily operations moving.
Monitor store performance and service alerts, lock kiosks, manage clocking, adjust service times, update product availability, and handle other time-sensitive operational tasks directly from the Store Monitor.
Monitor store performance and service alerts, lock kiosks, manage clocking, adjust service times, update product availability, and handle other time-sensitive operational tasks directly from the Store Monitor.
See Every Order in Detail
Access a complete overview of each order, including its lifecycle, customer details and profile information, and recent customer activity.
Give teams the context they need to better handle potential issues, with the ability to directly add complaints or callbacks.
Give teams the context they need to better handle potential issues, with the ability to directly add complaints or callbacks.
Get a Complete View of Every Customer
Give your teams the information they need to understand each customer better and provide more personalized service.
View contact details, order history, buying habits, profiling data, previous complaints, and other key customer activity in a comprehensive customer overview.
View contact details, order history, buying habits, profiling data, previous complaints, and other key customer activity in a comprehensive customer overview.